Careers

Helpdesk Support Specialist

The RSC Group, an award winning Microsoft Gold Partner, is hiring a Helpdesk Support Specialist.  This is an entry level position with fantastic opportunity to advance in our professional consulting organization.  Apply your excellent technical and problem solving skills while advancing your career.  You bring a positive attitude, an eagerness to learn, grace under pressure, and a customer-friendly personality to this position.  Your role in our services team will be to log, coordinate, and resolve support incidents.  Solid knowledge of Microsoft software, networking systems, SQL server databases, and basic accounting will help you succeed.

Must have experience and skills:

• 1+ years experience working in a technical environment
• Courses from a recognized technical school
• Expertise with Microsoft SQL Server databases
• Strong problem solving and communication skills
• Foundation in basic accounting principles
• Knowledge of finance applications (Microsoft Dynamics preferred)
• Excellent English skills, both written and verbal
• Responsible, passionate, innovative, professional, organized team-player

Position responsibilities:

• You will be front line Helpdesk support for customers
• You will log, coordinate, and resolve support calls of an application and technical nature
• You will maintain information on customer IT environments
• You will participate in data integration and report writing projects
• You will provide reporting on incident status and statistics
• Your efforts will result in high customer satisfaction

The RSC Group offers a competitive salary, incentive plan, benefits, and three weeks vacation to start.  Interested and qualified candidates please send a resume and cover letter highlighting your suitability for the position to jobs@rsc.com with the subject line “Helpdesk Support Specialist”. No phone calls please.