RSC Team

The team you choose to work with to implement your Microsoft Business Solution can often mean the difference between project success or frustration.

At RSC, we offer a highly accredited team of professionals, combining practical business and financial management experience with technical skill and a motivation to help improve your business experience.

Some of the RSC Team you may encounter during your project implementation include:

Consulting Professionals: Certified application specialists who hold, or are pursuing, accounting designations including Chartered Accountants (CAs), Certified General Accountants (CGAs) and Certified Management Accountants (CMAs). Fully trained on our implementation methodology, your consultant will participate in all levels of project management, implementation support, and training in order to ensure expectations are met and skills transfer occurs.

Technical Consultants: Our technical consultants hold certifications in, and have extensive experience with, the most popular client/server operating systems and platforms with a focus on Microsoft and Citrix database and server technologies. Our technical staff will be onsite to install and configure the software on the server and workstations. As with all of our service providers, our technical team members are also experienced trainers who will work with your staff to ensure transfer of knowledge.

Development Professionals: The RSC Group offers an experienced development staff thoroughly trained and certified on the latest development tools. Our experience is your assurance that The RSC Group is capable of providing any assistance your organization might need in bridging the gaps, including system customization, application integration or custom application development. RSC’s commitment to mastering the customization and enhancement technologies for the leading mid-market accounting and business management applications provides our customers with a competitive advantage.

Help Desk Professionals: The cornerstone of our support is the RSC Help Desk, staffed by dedicated support professionals who are trained to quickly analyze and resolve issues for our clients. In addition to working with the industry leading support technologies from Microsoft Great Plains, Navision, and Citrix, help desk representatives maintain online records of each customer’s environment profile including all version numbers, software components, custom enhancements and server/workstation configurations online.